Entry Level Caption Assistant (Customer Service) - (Orlando) in Orlando, Florida For Sale
Entry Level Caption Assistant (Customer Service) Job Description We are seeking a motivated and hard-working Entry Level Caption Assistant to join our growing team of professionals at CapTel Service Specialists. The Caption Assistant will primarily be focused on listening to customer phone conversations in real time and quickly and promptly providing captions for these calls. If you are looking for a part-time positions with a great company that provides advancement opportunities and you have a clear, articulate voice, the Entry Level Caption Assistant position is the ideal opportunity for you! Entry Level Caption Assistant (Customer Service – Call Center) Job Responsibilities As an Entry Level Caption Assistant, you will be responsible for providing live telephone captioning for our customer’s telephone conversations for the deaf and hard of hearing community. The Caption Assistant will be listening to phone conversations and vocally repeating the conversation back, as it happens, into our high tech voice recognition technology. The main focus of this position is to consistently maintain a high level of accuracy and speed, so candidates will have to have significant multi-tasking skills to be successful. Other responsibilities for the Entry Level Caption Assistant will include: Utilize a keyboard by typing proper corrections and other words as necessary Maintain the CapTel Call Centers quality standards for accuracy and speed Monitor technical issues on calls and report to appropriate staff Attend job-appropriate meetings and training sessions Sign and abide by the CapTel Call Centers Oath of Confidentiality, even after employment is terminated As an entry level position, we are not looking for a specific level of experience level in order to be considered for the Caption Assistant position. What we are looking for is a hard-worker who is willing to put forth a strong effort to pick up the skills required to be successful and practice them on an everyday basis. In addition, the Caption Assistant that we hire absolutely must have a clear speaking voice with the ability to enunciate quickly and accurately. Other requirements for the Entry Level Caption Assistant: High School Degree or higher and at least 18 years of age Strong multi-tasking ability Must have strong oral and verbal communication skills Strong memory-recall ability and excellent reading skills Good typing skills (at least 35 WPM or higher) Brings a calm, relaxed and positive attitude to the office each day Entry Level Caption Assistant (Customer Service – Call Center) Benefits We believe in offering our Entry Level Speech Caption Assistants with competitive pay and great benefits. The list of benefits we offer includes: Health, Dental Vision 401(k) Up to $10/hr to start Life and Disability insurance PTO (for full-time workers) Paid vacation time Casual work environment Flexible scheduling and emphasis on work/life balance Easy public transportation to the office Entry Level Caption Assistant (Customer Service – Call Center) Company Overview Located in Orlando, CSS is one of the leading call centers nationwide to provide CapTel captioning support for people with hearing loss. CapTel allows individuals who are deaf or hard of hearing to see word-for-word captions of everything their caller says over the phone. CSS plays an integral role in providing the captioning support, helping people with hearing loss remain connected over the phone.
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